Returns & Exchanges
At VOS Natural Cosmetics, we want you to be completely satisfied with your botanical skincare journey. If a product doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Contact our dedicated support team at [email protected] with your order number and the reason for the return to receive a Return Authorization code.
Prepare the Package
Carefully pack the unused items in their original eco-friendly packaging, ensuring the products are secure to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location within 7 business days of receiving your authorization.
Receive Your Refund
Once our laboratory team inspects the returned items, we will process your refund to the original payment method or issue a store credit within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing